How do I return an item?
Our Return Policy
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items MUST be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• Without showing signs of wear or damage in any way, unopened, outer plastic seal intact.
• Within 30 calendar days of the delivery date (after 30 days NO returns will be accepted)
• Original or a copy of your sales receipt must accompany all returns.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately (within 48 hours) at email@example.com. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
Refunds are contingent upon inspection of item(s) once we are in receipt of the items, it must be determined that the items are in "new, unaltered and unused condition" for credit/refund approval.
There is a 15% restocking fee for all returned items that are not being exchanged and are not damaged. Items returned to us AFTER 30 days will NOT be refunded.
Customer is responsible for all return shipping costs.
Make sure to purchase insurance and tracking information, as the customer is responsible for all return orders. We will NOT be responsible for any return orders that are lost, or damaged during return shipping.
If you would like to return your new, unopened product(s) and are within the 30 day return period, please contact us via email at firstname.lastname@example.org and ship your return with a copy of the packing list/invoice to:
Beyond The Vitamin
112 River Edge Road
Bergenfield, NJ 07621
Please contact customer service for more information on returning an item. Thank you.